Privacy Policy

Last Updated: January 15, 2026

At echopl.com, we take your privacy seriously. This Privacy Policy explains how we collect, use, share, and protect your personal data when you use our Dream Home Coloring Book app and website.

1. Who We Are

echopl.com is the data controller for your personal information. We are based in Canada and follow Canadian privacy laws, including PIPEDA (Personal Information Protection and Electronic Documents Act), as well as GDPR for users in the European Union.

2. Information We Collect

2.1 Information You Provide

We collect information you give us directly, such as:

• Name and email address when you contact us
• Feedback and support requests
• Newsletter subscription email
• Any other information you choose to share

2.2 Information Collected Automatically

When you use our app or website, we may collect:

• Device type, model, and operating system
• App version and usage statistics
• IP address and general location (country/region)
• Browser type and language settings
• Pages viewed and time spent on site
• Crash reports and error logs

2.3 Cookies and Similar Technologies

We use cookies to improve your experience. These include:

• Essential Cookies: Required for the site to work properly
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to show relevant content

You can manage cookie preferences through our cookie banner or your browser settings.

3. How We Use Your Information

We use your data to:

• Provide and improve our app and services
• Respond to your questions and support requests
• Send newsletters if you have subscribed
• Analyze usage patterns to make our app better
• Prevent fraud and ensure security
• Comply with legal requirements

4. Legal Basis for Processing (GDPR)

For users in the EU, we process your data based on:

• Consent: When you agree to cookies or subscribe to our newsletter
• Contract: To provide services you have requested
• Legitimate Interest: To improve our services and prevent fraud
• Legal Obligation: To comply with laws and regulations

5. Data Sharing

We do not sell your personal data. We may share data with:

• Service Providers: Companies that help us run our business (hosting, analytics)
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: If we merge with or are acquired by another company

All service providers must agree to protect your data and use it only as we direct.

6. Data Retention

We keep your data only as long as needed:

• Account Data: Until you delete your account or ask us to remove it
• Support Requests: Up to 3 years after resolution
• Analytics Data: Up to 26 months
• Newsletter Subscriptions: Until you unsubscribe
• Legal Records: As required by law (typically 7 years)

7. Your Privacy Rights

To exercise these rights, email us at support@echopl.com. We will respond within 30 days.

8. Data Security

We use industry-standard security measures to protect your data:

• SSL/TLS encryption for data in transit
• Encrypted storage for sensitive data
• Regular security audits and updates
• Access controls and employee training

No system is 100% secure. If a data breach occurs, we will notify you as required by law.

9. International Data Transfers

Your data may be processed in Canada and other countries. We ensure adequate protection through:

• Standard Contractual Clauses approved by the EU
• Data processing agreements with all vendors
• Compliance with applicable data protection laws

10. Children's Privacy

Our app is family-friendly but we do not knowingly collect data from children under 13 (or 16 in the EU) without parental consent. If you believe we have collected data from a child, please contact us immediately.

11. Third-Party Links

Our app and website may contain links to other sites. We are not responsible for the privacy practices of those sites. Please review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or by email. The "Last Updated" date at the top shows when changes were made.

13. Contact Us

If you have questions about this Privacy Policy or your data, please contact us:

14. Complaints

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with:

• The Office of the Privacy Commissioner of Canada
• Your local data protection authority (for EU residents)